Domande frequenti
Account Management
How do I create an account?
Click on the user icon in the upper right corner of the site and follow the steps, or add products to your cart and create your account when your details are requested.
How do I log into my account?
Click on the account icon and enter your login and password.
How do I change my password?
In your account settings you can change your password at any time.
I forgot my password. How do I recover it?
When logging in, click on 'I forgot my password'. You will receive an email for recovery — just follow the steps described.
How do I change my email address?
In your account settings you can change your email address at any time.
How do I change the delivery address?
In your account settings you can edit your shipping address at any time.
Account Benefits
What are the advantages of creating an account?
Access your orders and details like status and delivery time, edit your profile settings anytime, and gain access to the WAS Benefits Club with special promotions and exclusive offers.
Payments & Promotions
What payment methods are available on WAS?
Bank wire, PayPal, and credit/debit card via Stripe (Visa, Mastercard, or American Express).
Does WAS work with any kind of promotion or discount voucher?
Yes — discounts and promotions are available exclusively to the WAS Benefits Club.
Delivery & Returns
To which countries does WAS deliver?
We deliver to all countries in the world via DHL Express.
How long does it take for my order to be delivered?
Delivery times vary by destination. WAS keeps stock on hand to process orders quickly, but a fixed estimate cannot be guaranteed for every SKU.
How does the exchange or return process work?
Full details are provided in our Terms and Conditions. Read the Terms and Conditions